Trusted Transactional Mail.
Over 100 million pieces of mail processed every year!
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Improve the Accuracy and Security of your Transactional Mail Programs
Cover-All Business Communication Management offers data-to-delivery transactional mail processing designed to increase reliability and security of your information. Our strength is the ability to manage and protect your data. For over 50 years leading North American organizations have trusted our internal programming systems to improve the accuracy and effectiveness of their transactional mail programs. Our ISO 9001 Certification increases reliability and our ISO 27001 Certification increases security of our systems and your information. Our proprietary Mail Automation Processing (MAP) automates file and data processing, streamlining processes and costs which translates into time and cost savings for your business.
Cover-All’s ISO 9001 Certification ensures that we manage your business to an unparalleled level of quality using global industry standards and best practices. Our strong customer focus becomes evident in the dedication of our experienced mail production experts who take pride in their ability to identify areas to improve accuracy, eliminate waste, streamline process and improve the results of your mail programs. Cover-All also makes it easy for clients to work with us through automated workflows that provide a window into every stage of the production process. Your dedicated team at Cover-All has the breadth of knowledge to ensure your mail is delivered accurately, on time and on budget - every time!
Improve the accuracy and security of your transactional mail programs - contact us today!
Control Standards that provide Quality Assurance – ISO 9001
Cover-All is certified to the International quality assurance manufacturing standard ISO 9001. This globally accepted standard provides a framework for best manufacturing and process practices and is implemented by over one million companies and organizations in over 170 countries. This standard is based on quality management principles including a strong customer focus, the motivation and implication of top management, the process approach, and continual improvement. Following the framework is just a first step, however Cover-All takes the additional step of obtaining certification to the standard. Certification is achieved through an accredited third party performing a complete audit of the quality assurance procedures and verifying compliance. The result is a combination of validated performance statistics indicating a level of quality vs. customer expectation and level of on-time delivery. Customers benefit by knowing these numbers and having confidence this process is continually checked, improved, and tested ensuring quality products.
In conjunction with Cover-All’s PCMS and M.A.P. for ongoing campaigns customers know they are part of a robust organization with a focus on customer satisfaction and quality.
ISO 9001 Quality Assurance goals (achieved or exceeded since 2011):
Information Security Management that keeps your Business Data Safe – ISO 27001
Cover-All’s Information Security Management System is certified to ISO 27001 standards, delivering world class protection of your data. The hundreds of compliance requirements that make up the ISO 27001 architecture can be used as an outline for IT security, providing for a complete Information Security Management System (ISMS). Certification by a third party validates that Cover-All complies with these procedures and elevates our adherence to a gold standard. As a result, our clients benefit from a substantially high degree of confidence in our ISMS. Many of our leading North American clients have rigid data security requirements. Their IT security specialists who are charged with ensuring their confidential business data is secure, tell us that our ISO 27001 certification makes Cover-All easy to work with and gives them assurances that their data is managed in a secure environment.
ISO 27001 Information Security Management System
Robust Data Processing that Improves Data Integrity
Cover-All’s strength is the ability to manage your data. Our data processing programs adapt to your existing internal IT systems, with the flexibility to accept your input file to manage your mail, helping to improve data integrity. Cover-All’s internal programming systems have helped countless businesses improve the effectiveness of their mail campaigns by eliminating duplicate records within a single list and across multiple lists, updating addresses to be aligned with the Canada Post database, and identifying possible records that may not be delivered, thereby improving response rates while reducing production and postage costs.
Canada Post Smartmail Marketing EXPERT Partner
Cover-All was selected as one of the very first Canada Post Smartmail Marketing EXPERT Partners. This partnership ensures that your mail is delivered quickly and at the lowest possible cost. You can have confidence that your mail will be correctly addressed according to Canada Post requirements, and our mail processing service ensures that your mail is properly sequenced and formatted to comply with Canada Post standards. We also offer services to enhance the deliverability of your mail with National Change of Address (NCOA) and Address Accuracy (AA) updates to repair addresses or exclude undeliverable mail, eliminating waste and saving you time and money.
Canadian Marketing Association ‘Do Not Mail List’ database hosting provider
Cover-All is the trusted data hosting provider for the CMA’s ‘Do Not Mail List’, which affords us firsthand understanding about the mechanics for this database management.
Automation that Improves Expediency and Accuracy
As part of Cover-All’s ISO 9001 customer-centric and continuous improvement approach, we have utilized automation for years by way of two interconnected platforms: Production Control Management System and Mail Automation Processing. When campaigns occur on a regular basis, investment in automation can yield significant cost savings and improve time to market.
Production Control Management System (PCMS) is a proprietary file tracking system that automates docket creation, documentation, and internal communication between departments, from estimating through to final billing.
Mail Automation Processing (MAP) is a proprietary combination of applications and custom code that acts to complete repetitive tasks and fulfill client’s business rules by automating file receipt (or pick-up), simple to complex data processing functions, the application and execution of customer business rules, final composition, and can be configured for customer reporting and near real-time back feed of data.
The combination of MAP and PCMS helps to streamline an ongoing program allowing customers to focus on other aspects of their day. Our integrated systems tracking and reporting functions are tailored to each individual customer’s needs. It automates transparency into milestones at every stage of the production process from tasks already completed, to those that are yet to be tasked, without the need to manually manage a program. This ensures that once we set up your business rules everyone is working with the same requirements, ensuring consistency and accuracy of your campaign throughout every stage of the process.
Cover-All automation systems afford customers:
Strong Customer Focus that makes your job easier
As mail production experts, we take pride in our ability to identify areas to improve accuracy, eliminate waste and improve your mail programs. Your dedicated team at Cover-All will ensure your campaign is effective, accurate, on-time and on budget. Emphasis on the customer is built right into our corporate culture with our ISO 9001 Certification, which ensures that we manage your business with quality process principles, including a strong customer focus.
ISO 9001:2015 – Seven Principles of Quality Management
Variable Imaging that Improves Brand Awareness and Enhances Customer Service
Data processing, combined with variable imaging, enables you to produce highly customized transactional mail communications that can convey more complex information in a graphic manner making it easier for your customers to understand the communication thereby reducing calls to customer services in improving brand appreciation. Cover-All offers a wide variety of variable imaging options for graphics and images in grey-scale and full colour. Our sophisticated full-colour digital production processes and presses and our black high-speed laser printers offer full variable text, graphics, and imagery. This enables you to tailor your messages to achieve maximum impact with the power of 1:1 communication.
Cover-All also offers increased flexibility with the ability to choose the best production processes for your mail needs, including labels, inkjet imaging, monochrome laser, and full colour laser.
Printing Services that Simplify your Transactional Mail Programs
Cover-All’s high-speed digital colour and monochrome printers produce high quality generic inserts, letterhead and forms/shells, brochures, flyers, envelopes and more.
Cover-All manages all your printing, making managing your transactional mail projects easier by providing you a single point of contact. Our print and transactional mail experts manage all aspects and steps of production for you, reducing your time and resources necessary to get your campaigns completed.
Production Services that keep you On Time and On Budget
Ensure your transactional mail campaign is on time and on budget with Cover-All’s highly accurate, and automated mail production services.
What Our Clients Say...
"The outcome not only met but exceeded our expectations. From the process stability and ease of use reporting to the turnaround time, and even customer service support, they provided, Cover-All never failed to come up with unique ways to tackle our challenges. We were actually able to save hard costs from a supplier perspective and also save resources required internally to perform these tasks. Overall, very positive cost and efficiency gains for us."
Nancy Bynoe, CBV Collection Services Ltd.